Tuesday, May 28, 2013

Why I Love Petsmart (From a previous employee)

People always focus on bad reviews online, but what about when a store deserves a good review? I wanted to take the time to discuss with you a pet store chain that I appreciate and had the pleasure of working for as a Pet Care Specialist.


Are you ready for the real juicy story on Petsmart? I bet you'll be impressed with what you're about to find out. :)




1. The Employee Training

Their employees go through A LOT of training just to get on the floor! They have packets of learning material and hours of video footage. After all the training they are required to pass tests at a high percentage. I had the most training I've ever had at a job here and it was all paid.


2. Pet Care Standards 

The pets are treated like royalty in Petsmart's care. If it's too cold out the fish are shipped in a heated truck. The aquariums are regulated for temperature and chemical changes in the water. When issues arrises the aquariums computer system notify employees of issues. Sick animals are treated by local veterinarians and paid for by the store. The animal's food, water, and cages are cleaned/maintained at least twice daily.


3. The Free Brochure Packets for Pet Owners

A lot of people don't know about these packets, but every speicies of animal Petsmart carries or carries items for has a free brochure of information on that animal. Ask an associate on the floor or look for the wall of brochures hanging around aisles. In the brochures you'll find information on how to feed, house, groom, and take care of your animal. Did I mention enough to you that they're FREE?

4. One Stop Shop

They really do specialize in all types of animal products. Food, Housing, Leashes/Collars, Treats, Medication, Ect, Ect. If you're looking for a cheaper option than your veterinary office's products I suggest checking Petsmart to see if they have the same product or another similar product to use. Always check first with your veterinarian if your pet shows signs of illness (Petsmart Employees will also tell you this!).

5. The Sales & Return Policy

With a PetPerks Petsmart reward card (Signing up is absolutely free & easy) you have access to SO many sales. Not only that, they have great emails to keep you in the loop of when new sales happen too. Their return policy is pretty amazing. If you don't like something, return it. If your dog doesn't like the food, return it. Shop policies may vary from store to store, however Petsmart's main goal is keep the customer happy. The perfect motto.

6. PetHotel, Dog Day Care, and & Vet Care.

Some Petsmart stores have pet boarding and dog day care available for pet parents at reasonable rates. Any employee working in these areas are put through additional training to be qualified to take care of customer's pets while staying at the store. Banfield Veterinary Offices are also placed within the store for veterinary care needs.



Other reasons to LOVE Petsmart
  • Adoptable animals in the store from local rescues
  • Does not sell Ferrets
  • Holds adoption fairs with local rescues frequently
  • Group & private dog training lessons


Thank you for reading! Please post your comments below of your experience with shopping at Petsmart. Follow Petsmart on Facebook for promotions and cute images. :)

Please note: I can only speak of Petsmart because I have had experience with them and I was previously employed by them. This post is not an any way speaking negativity of any other pet store chain. I was not asked by Petsmart to do this post I am doing this out of the kindness of my heart because I truly do like them a whole bunch!

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© Faris Jaclyn I Littlest Pet Shop Photography

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